Return& Exchange

MissPalettable hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 (fourteen) days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at info@misspalettable.comor by calling us on the following number +971 429 76 751 and we will provide you with a returns authorisation number. Please provide full details of the customer order number and the goods which are being returned.

On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

If a COD purchase is returned, the subsequent COD purchase returned will be chargeable.

Refunds will take 1 to 2 weeks to process. If you have any questions or concerns you may email our customer care team at info@misspalettable.com

To improve our service please let us know the reason for returning any goods.

Return the parcel by RECORDED DELIVERY to the following address: 

UPTRON MEA GENERAL TRADING LLC (trading as MissPalettable)

Bay Square 1
#405, Business Bay
DUBAI, UAE
P.O. BOX 172187

MissPalettable cannot be held responsible for returned goods that do not reach our Returns Department.