Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
We offer FREE standard delivery in the UAE within 1-2 (one to two) business days on all orders of 200 AED and over.
There is a delivery fee of 20 AED for orders of 199 AED or less.
An extra charge of 15 AED will be applied for Cash on Delivery orders.
Yes, we do! Everyone deserves to access to our wonderful products! The respective delivery fees are as follows:
– 35 AED (GCC), 80 AED (Asia Pacific, Europe and the United States), 140 AED (the rest of the world). MissPalettable is not responsible for any additional custom duties that may be imposed on the customer in their country of delivery.
Once your order has been successfully submitted, we aim to deliver your order within 1-2 (one to two) business days for the UAE, 3-5 (three to five) business days for the GCC, and 4-7 (four to seven) business days for the rest of the world.
However, there are remote locations within the UAE and around the world which will have longer delivery times. This is dependent on our quality delivery providers. Our customer care team will contact you if you are located in a remote location.
Our delivery partner will contact you to coordinate a convenient time for delivery.
We do not offer time slot selection at the moment.
Our delivery partner will contact you to coordinate a convenient time for delivery. In the event your order is not delivered within the timeframe agreed on with our delivery partner, please email us at firstname.lastname@example.org or contact our Customer Care team at +971 4 29 76 751
We will get you in touch with our partner courier to ensure you get your order without any further delay.
If we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.
Re-delivery charges may apply if our second attempt fails.
No, orders must be sent to a location where someone is present to receive and sign for it.
Yes, a signature is required upon delivery.
If there is a chance you will not be home to receive your order, please contact our Customer Care team at +971 4 29 76 751 to reschedule your delivery.
If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by email or mobile SMS to inform you of the missed delivery and will set a new time for another delivery.
You may return your items in original, unused and good condition within 14 days of receipt by you.
All products must be returned to us, unused and with all tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with. Returns that are damaged or soiled may not be accepted. Original shipping and handling costs are non-refundable unless the items are defective or damaged. If a COD purchase is returned, the subsequent COD purchase returned will be chargeable.
Refunds will take 1 to 2 weeks to process. If you have any questions or concerns you may email our customer care team at email@example.com
As we are an online store, we do not have an option for you to test or view our products before purchasing them. However, if you have any concerns or questions regarding our products, you may email us at firstname.lastname@example.org and our beauty expert will answer your questions . Please also check the ingredients list before completing your purchase to identify any allergens.
Original shipping and handling costs are non-refundable, unless the products you received are damaged or defective.
To exchange items received as a gift, simply present the gift receipt and the items for an exchange of equal or lesser value to us via email at email@example.com If your chosen replacement items total more than that of the original items, you'll need to pay the difference.
Orders are confirmed once payment has been completed. Please check your email for the order confirmation.
We are unable to amend any orders as we process orders immediately when payment is confirmed.
Unfortunately, we aren’t able to cancel orders once it has been confirmed.
Please check if the coupon code has expired.
Please also note that:
The coupon code is only for one time use;
Each order can only use 1 coupon/voucher;
The coupon/voucher may not be valid for non-discountable products; and The coupon/voucher cannot be used in conjunction with a flash sale.
In the event that your item is unavailable, please click the "Remove Item" icon located under the specific item. This will not affect the rest of the items in your cart. In order to know when the product will be back in stock, please send an email to firstname.lastname@example.org. You will then receive an automated email as soon as the item is available.
misspalettable.com is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto www.misspalettable.com. If you continue to face problems, please email us a screenshot of the error to email@example.com and we will assist you.