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Frequently Asked Questions

What are your delivery options and what are the fees?

We offer FREE standard delivery in the UAE within 1-2 (one to two) business days on all orders of 200 AED and over.
There is a delivery fee of 20 AED for orders of 199 AED or less.
An extra charge of 15 AED will be applied for Cash on Delivery orders.

Does MissPalettable ship worldwide?

Yes, we do! Everyone deserves to access to our wonderful products! The respective delivery fees are as follows:
– 35 AED (GCC), 80 AED (Asia Pacific, Europe and the United States), 140 AED (the rest of the world). MissPalettable is not responsible for any additional custom duties that may be imposed on the customer in their country of delivery.

When can I expect delivery of my order?

Once your order has been successfully submitted, we aim to deliver your order within 1-2 (one to two) business days for the UAE, 3-5 (three to five) business days for the GCC, and 4-7 (four to seven) business days for the rest of the world.
However, there are remote locations within the UAE and around the world which will have longer delivery times. This is dependent on our quality delivery providers. Our customer care team will contact you if you are located in a remote location.

May I choose a delivery time slot?

Our delivery partner will contact you to coordinate a convenient time for delivery.
We do not offer time slot selection at the moment.

What should I do if my order has not arrived?

Our delivery partner will contact you to coordinate a convenient time for delivery. In the event your order is not delivered within the timeframe agreed on with our delivery partner, please email us at or contact our Customer Care team at +971 4 29 76 751
We will get you in touch with our partner courier to ensure you get your order without any further delay.

Will I be charged for a re-delivery?

If we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.
Re-delivery charges may apply if our second attempt fails.

May I have my order delivered to a PO box?

No, orders must be sent to a location where someone is present to receive and sign for it.

Is a signature required upon delivery of my order?

Yes, a signature is required upon delivery.

What do I do if I missed the delivery of my order?

If there is a chance you will not be home to receive your order, please contact our Customer Care team at +971 4 29 76 751 to reschedule your delivery.
If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by email or mobile SMS to inform you of the missed delivery and will set a new time for another delivery.

Returns Policy
What is your returns policy?

You may return your items in original, unused and good condition within 14 days of receipt by you.

All products must be returned to us, unused and with all tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with. Returns that are damaged or soiled may not be accepted. Original shipping and handling costs are non-refundable unless the items are defective or damaged. If a COD purchase is returned, the subsequent COD purchase returned will be chargeable.

How long does it take to process my refund?

Refunds will take 1 to 2 weeks to process. If you have any questions or concerns you may email our customer care team at

May I test products before buying them online?

As we are an online store, we do not have an option for you to test or view our products before purchasing them. However, if you have any concerns or questions regarding our products, you may email us at and our beauty expert will answer your questions . Please also check the ingredients list before completing your purchase to identify any allergens.

Are delivery charges refundable?

Original shipping and handling costs are non-refundable, unless the products you received are damaged or defective.

May I exchange or return an item gifted to me by someone else?

To exchange items received as a gift, simply present the gift receipt and the items for an exchange of equal or lesser value to us via email at If your chosen replacement items total more than that of the original items, you'll need to pay the difference.

How long does it take to confirm my order?

Orders are confirmed once payment has been completed. Please check your email for the order confirmation.

May I amend my order after it has been confirmed and paid for?

We are unable to amend any orders as we process orders immediately when payment is confirmed.

May I cancel my order?

Unfortunately, we aren’t able to cancel orders once it has been confirmed.

I am having issues using the coupon/voucher code

Please check if the coupon code has expired.

Please also note that:

The coupon code is only for one time use;
Each order can only use 1 coupon/voucher;
The coupon/voucher may not be valid for non-discountable products; and The coupon/voucher cannot be used in conjunction with a flash sale.

What do I do when items in my cart are out of stock?

In the event that your item is unavailable, please click the "Remove Item" icon located under the specific item. This will not affect the rest of the items in your cart. In order to know when the product will be back in stock, please send an email to You will then receive an automated email as soon as the item is available.

I am facing problems ordering through my mobile device is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto If you continue to face problems, please email us a screenshot of the error to and we will assist you.

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